Privacy Policy

Introduction

At Esim Go fly, we take the protection of your personal data very seriously. This privacy policy explains how we collect, use, disclose, and protect your information when you use our website and services.

1. Information We Collect

Information you provide to us:
- Identification information (name, email address, phone number)
- Billing and payment information
- Account preferences and settings
- Communications with our customer service

Information collected automatically:
- Device information (device type, operating system)
- IP address and approximate location data
- Service usage data (data consumption, usage duration)
- Browsing data and cookies

2. How We Use Your Information

We use your information to:
- Provide, maintain and improve our services
- Process your transactions and manage your account
- Send you technical information, updates and support messages
- Respond to your requests and provide customer service
- Prevent fraud and improve security
- Personalize your experience and offer you relevant content and offers

3. Information Sharing

We may share your information with:
- Our telecommunication partners who provide the networks for our eSIM services
- Our service providers who help us operate our business
- Third parties when required by law or to protect our rights

We do not sell your personal data to third parties.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against loss, unauthorized access, disclosure, and any form of unlawful processing. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.

6. Your Rights

Depending on your place of residence, you may have the following rights regarding your personal data:
- Access your data and obtain a copy
- Rectify or update your data
- Request deletion of your data
- Limit or object to the processing of your data
- Port your personal data to another service
- Withdraw your consent at any time

7. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our site.

8. International Data Transfers

Your information may be transferred and processed in countries other than the one in which you reside. These countries may have different data protection laws. When we transfer your data outside the EEA, we take appropriate measures to ensure an adequate level of protection.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and, if necessary, by contacting you directly.

10. Contact

If you have any questions or concerns about this privacy policy or our data practices, please contact us on our contact page.